Commitment to Excellence
At Kuert Concrete we insist that our plants meet or exceed all the industry standards, so each of our our plants is
NRMCA certified. We take it a step further by training our drivers through a Mentor Driver program and certify our drivers
in the NRMCA's Certified Concrete Delivery Professionals program.
"Take care of the small things and the big
things will take care of themselves!" (Author unknown)
At Kuert Concrete we believe if we take exceptional
care of our people, they'll take exceptional care of our customers. To that
end, we implemented a new Driver's Program in 2002. Our "Commitment to Excellence" system
is both preventative and proactive, offering incentives to our drivers based
on:
From left: Kirk Kendall, William Michalski, Ray Miller, Chris Anderson, Bob Watson. |
- A verbal compliment made through a dispatcher, salesperson or the corporate office about a job well done
- Any idea from a teammate which is implemented into action
- Truck and workplace cleanliness (awarded monthly)
- Perfect attendance and on time 100% of the time (awarded quarterly)
- No preventable accidents, vehicular or personal injury (awarded quarterly)
- No disciplinary problems (awarded quarterly)
Diamonds (points) are awarded on a per-incident, monthly or quarterly basis, with various awards possible, including:
- Recognition of your status via a diamond on your truck or work station
- Kuert Concrete gear
- Gift certificates from area merchants
- Time off with pay
- Cold hard cash
- "First dibs" on new equipment
Program Winners - Congratulations to our winners this year: Chris Anderson, Gary Brumbaugh, Rick
Hein, Kirk Kendall, William Michalski, Ray Miller, Bob Watson and Scott Wilfing. The picture to the right (above) shows
some of the winners at the Spring Party.
Concrete Delivery Professional Certification
We are pleased to announce that 14 mixer drivers from Kuert Concrete recently graduated from the National Ready Mixed
Concrete Association's Concrete Delivery Professional (CDP) certification program.
The CDP program supplements our existing driver training program and reinforces key competencies a driver must have in
the areas of safety, product knowledge, environmental compliance, customer relations, and vehicle maintenance, and
operations. Ready mix producers report they have gained the appreciation of customers by certifying that their drivers
meet national industry operation standards. To date, more than 2,200 drivers have been CDP certified by NRMCA across
the U.S.
"We saw the value in CDP training and our certified drivers also saw the value as they voluntarily gave their time to
complete the program," said Kuert Vice President Greg Towner. "The ready mix business is very competitive here in Indiana
and having a professional mixer driver staff gives us a leg up on the competition." In
recognition of their achievement, Kuert held a graduation ceremony
at the Summit Club in downtown South Bend.
Front row: Carl Miller (blue shirt), Ken Allen.
Second row: Craig Solloway, Darwin Beron, Steve Mast (black shirt) and Joe Fike.
Back row: Ryan Henrich, Willie Michalski, Kent Ganshorn,
Rich Shireman.
Not present: Brian Boutwell, Rick Hobbs, Michael Nowaczewski, William Stockton.
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